A marketing function,
built from zero.
An early-stage industrial software company selling into cold storage, food processing, and heavy industry — a market that buys slowly, distrusts hype, and has run the same control systems for thirty years. No shared positioning, no demand infrastructure, no brand system, and a two-person team. The work below is the go-to-market foundation: the story, the acquisition engine, the flagship event, and the system that lets two people ship like ten. All of it, year one.
Innovation Summit
Conference site, registration funnel, event narrative, and the speaker architecture pairing analyst, investor, and operator voices.
Customer stories
CrossnoKaye’s first voice-of-the-customer program — six operator films I orchestrated, edited, and shipped. Named leaders from US Foods, Americold, and Lineage on what actually changed.
“The story is allowed to evolve. The belief underneath it has to hold.”
- Lock positioning with a few voices at the top before building anything downstream — broad review moves the target, it doesn’t settle it.
- When someone is outspending you on the category term, don’t buy it back — win the idea underneath it. Budget buys the word; it can’t buy the argument.
- Nothing we wrote moved a room the way an operator on camera did. Customer voice is the highest-trust asset a brand in a skeptical market can make.
- Owned search and social compound. A weekly cadence with executive amplification took us to a top-three organic ranking for the category term.
- Treat the system and the tooling as products, not overhead — that’s what lets a two-person team ship at agency volume.